Returns & Exchanges

At Soapology NYC, we want you to love your skincare ritual; if you are not completely satisfied, we accept returns of unused products within 30 days of purchase. Due to the artisanal nature of our small-batch soaps and body care, we cannot accept returns on items that have been opened or used.

1

Initiate Your Request

Email our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

2

Pack Your Items

Securely place the unopened products in their original packaging, ensuring they are well-protected to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our studio inspects the returned items, we will process a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing